Q1.
What types of motors do you produce and do you offer customization?
We produce Brushed DC Motors, Brushless DC Motors, Planetary Gearboxes, etc. We customize voltage, speed, torque, shaft size/shape, and can add connectors or capacitors as required to match your application.
Q2.
How do I choose a suitable motor?
Please provide your detailed specifications (voltage, speed, torque, installation size) or mechanical drawings, and we will recommend the most suitable model.
Q3.
What is the typical lead time for orders?
For in-stock models, shipping takes 5-10 days. Standard production order lead times range from 15-30 days, while customized models are evaluated case-by-case.
Q4.
What are your payment terms and minimum order quantity (MOQ)?
We accept TT and PayPal. For new orders, we require a 40% deposit with the remaining 60% balance paid prior to shipment. The MOQ varies depending on the specific product type.
Q5.
How do you ensure product quality and what certifications do you hold?
We maintain a dedicated QC team with strict inspections spanning raw materials to finished products. Our products are fully CE and ROHS certified.
Q6.
What shipping methods do you offer?
We use express shipping for samples and small parcels (<100kg), and offer standard air or sea freight options for large bulk orders.