1 Products & Customization
Q1. What types of motors do you produce?
We produce Brushed DC Motors, Brushless DC Motors, Planetary Gearboxes, etc.
Q2. Do you offer motor customization?
Yes, we customize voltage, speed, torque, shaft size/shape, and add connectors/capacitors as needed.
Q3. Can I order samples for testing?
Yes, we’ll provide a sample quote and proforma invoice. Samples will be sent after payment.
2 Selection & Design
Q1. How to choose a suitable motor?
Provide specs (voltage, speed, torque, size) or drawings, and we’ll recommend the right model.
Q2. Do you provide custom motor design?
Yes, but mold development costs may apply. Contact us to discuss your requirements.
3 Orders & Delivery
Q1. What’s your lead time?
In-stock: 5-10 days; Standard: 15-30 days; Customized: Case by case.
Q2. What’s the minimum order quantity (MOQ)?
MOQ varies by product.
Q3. What payment terms do you accept?
We accept TT/PayPal. New customers pay 40% deposit, 60% before shipment.
4 Quality & Certifications
Q1. How do you ensure quality?
We have a QC team and strict inspections from raw materials to finished products.
Q2. What certifications do you have?
We are CE and ROHS certified.
5 Logistics & Support
Q1. What shipping methods do you offer?
Express for samples/small parcels (<100kg); Air/sea freight for bulk orders.
Q2. How soon will you reply to inquiries?
Within 24 hours.